Read what others have said…

A small selection of customer testimonials is below. All are Microsoft Word-related roles, e.g., template design, customizations, book-publishing, and fault-finding and fixing.

With the latter, I have often found myself as  the last port of call when all other Word avenues have been explored and the client hasn’t been able to out a particular issue with Word.

OptiLingo Logo

“I can wholly, unequivocally and without reservation recommend working with you, Russ. I speak five languages, and I don’t think I can find the words in any to make that statement  or more sincere.”

Jonty Yamisha

CEO, OptiLingo

Innovatory Consulting logo

“By far the most skilled contractor with respect to his mastery of Microsoft Word. I also believe his is one of the most understated profiles as well. My experience with Mr. Crowley far exceeded my expectations.
Many freelancers claim to be able to assist with a client’s problem but he not only quickly addresses the issue but also ensures you understand why and how he applied the solution. I will be coming back to him again in the future with more tasks.”

Timothy Lee Montague

Innovatory Consulting

Paragon Intel LogoColby Howard

President, Paragon Intel

“Makes me reconsider what 5 stars means for everyone else I’ve worked with.
Russ recorded videos explaining everything he was doing to help our document and how we could do it ourselves going forward. Teach a man to fish…
Couldn’t recommend Russ more highly.”

Global Panel Products logo


Owner, Global Panel Products

“Russ did an excellent job carrying out the required work. His skills with Microsoft Word are superb, which enables him to carry out the work promptly and to a very high standard.

Russ also communicated all his work throughout the process in a clear and concise manner. This enabled us to have total confidence he would finish the job as per our requirements.

I thoroughly recommend Russ for anyone considering hiring him.”

Microsoft logoMatt Mottola


“Russ is incredible!!!!!! A true professional & expert who went above and beyond for us. Thank you Russ!!”

Impact International Logo

“Russ has been a pleasure to work with, he is extremely knowledgeable and has taught me a lot during our time working together. His communication is excellent, I really appreciated the walk though videos – it made a complex job very easy to understand and digest at my own pace. Thank you so much for all your amazing work, you have made a lot peoples lives a lot easier! hope to work with you again soon.”

Vailantys logo

“Russ is a REAL Word expert and takes the time to share his skills and explain clearly how things work. He jumped on several calls with me and even created short videos to show me how I should do. He created a Word template for us including styles, cover page that adapts to different paper formats, graphs and tables (using Quick parts). Our work is now much easier to create nice corporate documents which are consistent across the company.”

Maud Eon


Innovatory Consulting logoTimothy Lee Montague

Innovatory Consulting

“Amazing freelancer. Russ has forgot more about WORD than I’ll ever be able to learn. He tookwhat could have been an impossible task and made it incredibly successful.”

Smartlinx LogoNaor Chazan


“Absolutely flawless execution of MS-WORD invoice template. Great communication and prompt delivery of work. Would hire again in an instant.”

Conceptia logo

“Five stars isn’t enough. I wish all my staff and contractors were as professional and good at what they do as Russ is. Russ helped is develop great looking, versatile, stable, but very complicated macro driven word template. The quality of his work, time management, efficiency and communication are outstanding. We have learned so much we didn’t know we didn’t know through working with him. He also adds value by providing short videos explaining what he has done, so we can now easily do ourselves things that seemed to complicated to even consider.”

Henry Adams

Owner, Common Capital

“Second time working with Russ.
He really knows a lot about Word and its limitations.
He is honest and says what he can/can’t solve and always tries to go beyond to satisfy its clients.
Feedback and responses are always clear with explanatory videos which makes it easier to understand.
Every time I learn more about Word because everything he does is documented.”

Maud Eon


 “Russ Crowley is a true professional. I had to have a complex manuscript formatted in Microsoft Word for an academic press, and Russ delivered a perfect final product right on schedule. Along the way he was patient, understanding, courteous, and extremely resourceful in getting problemssolved. I am 100% satisfied with his work, and I would gladly hire him again. He was great.”

Arendt on the Political

David Ardnt, Author

Arendt on the Political

“I gave Russ, what I would consider quite a difficult project on behalf of a client. He did it quickly, extremely accurately and used his own initiative to make things easier for my client. I will certainly be asking Russ to do more Word conversions if the work comes up. Thanks again Russ!”

Excite Creative Logo
Paul Evans

Owner, Excite Creative

“You go to Upwork and you hope you can source yourself a skilled, fast, reasonably priced pro. Russ is that find for me. Although I’m a multi-decade senior technical writer with gobs of MS Word manuals and templates under my belt, I still bump into Word head scratchers. They just take too long for me to figure out. And I don’t always figure them out. Partly because Word can be, well, infuriating, even after Googling the issues and futzing about on my own, trying to solve them. It’s just not worth my time anymore. For me, that’s where Russ comes in. He is a certified Microsoft Office Specialist Word Expert and I’ve learned he’s also a Microsoft Systems Engineer. He knows how to fix the issues that drive me nuts. One more thing – Russ is amazingly generous with his expertise. I like to know just where my ignorance tripped me up, and Russ takes the time for me to screen record his work and actually explain the Word peculiarity at the centre of my angst, plus how you fix it.”

Paul MacMartin

Freelance, Technical Writer

Megabucks Marketing logo

Nina Hershberger

Megabucks Marketing

“I have used multiple book formatters in the past, but none of them came even close to the expertise and skill of Russ. I am 100% certain I will be hiring him again in the future. I know when I give Russ a job, it will be done correctly without my having to double check everything. I was also blown away by his shooting videos to explain some things to me. He deserves stars well beyond 5!” 

Excite Creative Logo

Paul Evans

Excite Creative

“Russ was absolutely fantastic to work with! He explained things to me that I wasn’t quite sure about and the quality of his work was second-to-none. I’ve never “met” anyone who is this much of a whizz with MS Word. There were things I was confident that couldn’t be done… and Russ did them quickly and accurately. Thanks again Russ… I hope to be able to send more work your way in the near future.”

Conceptia logo

“I have to agree with one of the testimonials on his profile that says, “Makes me reconsider what 5 stars means for everyone else I’ve worked with.”

I’ve worked with many consultants in my career I’ve found that good consultants provide you with the requested deliverable on time and on budget while keeping you informed on progress. Great consultants on the other hand also do this, but teach you something in the process. I actually learned something from Russ in his initial proposal, before I even awarded him the contract. He showed me some problems in the document I provided for quote purposes, that I was not even aware of, which would have plagued me down the road. This also answered some long-standing questions I’ve had about Word in mind that I could never quite find the answer to. Working withRuss answers once and for all, “what’s the difference between working with a professional/specialist vs an amateur/generalist?”

As a result of working with him, I have a new way of working with Word. I also now have an asset – a properly structured, beautiful, REUSABLE Word template – in addition to my initial request. And if that’s not enough, he provided videos explaining his work and findings that I can refer back to as needed.By using Russ for this project, I feel as if I’ve made an investment in my project rather than simply conduct a business transaction. I cannot recommend this man highly enough.”

Steve Pinckney

Owner, Conceptia